LAURA PIERSON, JD/MBA has worked extensively in the field of Conflict Resolution and Alternative Dispute Resolution since 1992. She conducts trainings, mediations, arbitrations, facilitations and consults with a wide variety of organizations in the development and design of conflict management systems & educational programs.


Currently, she is training & facilitating various groups at Microsoft in US, Canada & Asia, including Conflict Management, Conflict Resolution Strategies, Team Workshops, Interpersonal Awareness, Personality Insights & Egonomics.She has facilitated courses such as Crucial Conversations/Confrontations, Influencer for several years.She also facilitates Myers Briggs workshops on various topics:Managing organizational change, Leadership, Communication, Conflict Resolution, and Team Dynamics.


Pierson is a frequent speaker and trainer in the field of communication & conflict management and has worked with clients such as ATT, Boeing, Environmental Protection Agency, Federal Aviation Administration, Immunex, Microsoft-US/Canada, National Oceanic & Atmospheric Administration, Tulalip Tribes, University of Alaska, University of Washington Law School, Federal agencies, and others. She has spoken at several national conferences such as the Society for Professionals in Dispute Resolution, the National Association of Conflict Resolution, and the Canadian Alternative Dispute Resolution Conference, Quebec, Canada. She was formerly the Director ofthe major Dispute Resolution Center in Washington state.


Pierson has participated in several specialized conflict management programs including the Federal Mediation Consortium, the Equal Employment Opportunity Commission, the United States Postal Service and the Washington State Education Mediation Program. She was nominated for the Presidentís Award from the Washington State Mediation Association for outstanding contributions to the field.


As a graduate of the University of Washington School of Law and the Graduate School of Business Administration, Pierson has also studied with the American Arbitration Association, the Justice Center of Atlanta, and the Justice Institute of British Columbia. She is a former Board member & Qualifications chair of the Washington Mediation Association, the Washington State Bar Association, the Dispute Resolution Section of the Bar, the Association for Conflict Resolution and the National Association for Community Mediation.